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If the problem is not very serious or the repair process is not too complicated, we may be able to repair the problems we have with our device. In case of any problem we should try this solution before calling the technical service. If we have a Hewlett-Packard printer or scanner, it may be interesting to have the application installed, especially if our level of knowledge of peripherals is low. Conclusions: is it advisable to use the HP Print and Scan Doctor? However, it is possible that it can be of help to more inexperienced users who are not able to do the job in another way. Beyond trying to disable it to see if the problem persists or not. In the event that we have problems with an enabled software, we can try to solve it by clicking on the Disable button, so that it is temporarily disabled and check if the problem disappears.ĭespite its name, it does not have any special function that can help us beyond disabling the firewall. It will show us a list of both known and unknown firewalls that have been found in the system. This tool also has a section to solve problems related to the firewall. In addition, it solves copy or scan mechanism problems, ink and print quality problems, or jammed paper problems. Finally, if a yellow triangle appears with an exclamation point, it means that a test cannot be performed and it was skipped.Īmong the common problems that it may encounter, the application is able to resolve those messages such as “the printer is offline” or documents stuck in the print queue, missing or corrupt drivers, scan error messages, connectivity and firewall problems.

If a wrench appears, a problem has been found and fixed.

Simply follow the instructions and then click Retry. In this case, at the bottom of the user interface, we will find a detailed description that will tell us how to solve the problem. If a red cross (X) appears, an error has been found. If a green check mark appears, the device is in good condition. Once the exploration is finished, a symbol will appear to indicate how the process has gone. Troubleshooting problems with printers and scanners